Verizon Authorized Retailer - The Wireless Center

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Reviews

• 44CONMANJ

  Aug, 15 2018
  ★ ☆ ☆ ☆ ☆
  This place was an ABSOLUTE SCAM! Evidently there are corporate Verizon stores, and non-corporate stores ( such as this one). The non-corporate stores create their own prices and gouge the customer in a very dishonest way.
  
  To make a long story short, I was charged $560 for a phone (iPhone 6s) that's sold at corporate stores for $450. The store in Penn Yan also tacked on setup fees and then charged me a $70 "restock fee" when I returned the phone.
  
  What was even more aggravating was the salesman's denial when confronted about the high prices. He refused to admit that they raise their prices, and although the phone is clearly for sale on Verizon's website for $450, he was adamant that all stores sell the phones for the same prices. Even when I came in with the receipt showing I got the same thing at a corporate store for $450 (out the door without any ridiculous fees) the salesman was "baffled" as to how I got the phone at that price. This is either a case of extreme ignorance or dishonesty, neither of which would surprise me after such an unprofessional experience.
  
  Even without the sneaky price hikes, the salesmen were very slow and seemingly incompetent (calling HQ to figure out how to activate and deactivate a phone). He also failed to let me know that my phone had arrived.
  
  This was by far my worst customer experience in recent memory. I should have shopped around more before coming here. Now I'm out $70 and 3 hours of my life listening to their drivel.

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